http://www.churchquest.com/announcements.php Thu, 01 May 2008 17:15:07 CDT http://www.churchquest.com/announcements.php?id=8 Sun, 20 Apr 2008 00:00:00 CDT We seem to be having problems with the Fantastico script installer/updater which is built into our Linux control panel. We're working with the Fantastico folks to get the problem resolved. You may get this error until we get it resolved, if you attempt to access Fantastico: Fantastico is not installed at the default location /usr/local/cpanel/3rdparty/fantastico. Either move the Fantastico directory from it's current location to /usr/local/cpanel/3rdparty/fantastico OR enable ioncube loaders in WHM -> Tweak settings. We'll have Fantastico back up and running properly as soon as we can. Typically, there are two reasons this happens - either register_globals is not set on in the special PHP installation that is used within the control panel, or the ioncube loaders aren't installed. However, both of these common problems are accounted for across all our servers, yet Fantastico is still experiencing the problem. Stay tuned to this space for updates as we have them. Update (Monday, April 21st, 2008): The fantastico developers aren't quite sure what the problem is, and will be getting with the cpanel developers to figure out a resolution. In the meantime, to get fantastico operational, we're using some internal workarounds. Within a few hours all servers should have functional fantastico again until a permanent fix is rolled out. Update (9:51PM Central, Monday, April 21st, 2008): The fantastico problems don't appear to be over, as I previously had hoped. While we've managed to work around the problem of fantastico loading properly, we've noted problems on some servers such as fantastico installing a script, and creating the database, but failing to create any database tables. If you install something through Fantastico, and get database errors when visiting the newly installed script's URL, please let us know so that we can build a case for this issue to present to the fantastico folks. http://www.churchquest.com/announcements.php?id=5 Sat, 15 Mar 2008 00:00:00 CDT Our streaming media plans have been restructured. When ChurchQuest.com began, we catered to churches, and the bulk of our streaming customers were churches streaming only occasionally during the week. As we've grown, we've had Christian radio stations and Christian internet radio stations sign up, and many are broadcasting 24/7, using way more than the 20 gigabytes of monthly bandwidth alloted under the original $8.95 streaming media plans. As a result, it has become inpossible to adequately track and manage streaming overusage. So, we've restructured our streaming plans, and are now pricing by available bandwidth per publishing point, in 512 kbps increments. Customers who are not using over 20 gigabytes of bandwidth per month will have their streaming plans grandfathered, for as long as they remain under 20GB monthly usage. Customers using over 20GB will have to move to the new pricing plan. As a reminder, our original plans provided 2 gigabytes of storage (on-demand only), and 20 gigabytes of actual monthly usage. Additional storage was available for $1.00 per gigabyte per month. When we moved to our new billing system, we dropped the extra storage charges temporarily, until we decided how to restructure our streaming plans. Additional storage charges will resume now, based on the storage currently assigned to your on-demand streaming plan. As we audit publishing points which are using over 20GB bandwidth per month, we will estimate the level at which their publishing point should be charged, change the plan, and notify the customer. The customer can then choose to move to a lower or high bandwidth plan as desired. The new plan information is available on our streaming and bandwidth level pages. http://www.churchquest.com/announcements.php?id=4 Tue, 04 Mar 2008 00:00:00 CST Beginning Friday evening, March 7th, we will begin performing some serious software upgrades, including PHP, MySQL and Apache (web server). We will attempt to keep any disruption to a minimum, and the transition should be smooth. However, there may be implications, particularly if you are using an very old php scripts, which may come to light after the upgrade. (Of course, nobody really should be running very old php scripts, because that is a serious security vulnerability.) Please submit a support ticket if you find any problems with your site on Saturday, March 8th or soon afterwards. http://www.churchquest.com/announcements.php?id=3 Wed, 20 Feb 2008 00:00:00 CST We've just rolled out a brand new look for ChurchQuest.com! If you're wondering where the login form on the left hand side of the page has gone - you have to log in now by clicking the Account link/tab. Be sure and check the "Remember me" box so you don't have to continually log in, as long as you're not using a shared computer. Once you are logged in, instead of having links to various account areas at the top of the page, they are on the left side now, under the "Customer menu". Report any problems by clicking the Contact tab. http://www.churchquest.com/announcements.php?id=1 Tue, 16 Oct 2007 00:00:00 CDT For the past several months, we've experienced various annoying problems with our customer service system. While we've tried hard to work with the vendor of our system, sufficient progress has not been made. About a month ago, we began testing an alternative system, and have rolled it out overnight. The most important items to note are: 1. You must now log in with your account's primary email address, rather than a username, and your password has been reset. You'll need to retrieve the reset password with our password reminder page. 2. You must re-enter your credit card details by clicking the "Account Info" link at the top of the page after logging in. If you previously had a credit card stored on your account, we purposefully did not migrate card data, to avoid charging anything incorrectly to your card. We would like you to look over your billing, ensure it looks correct, and then update your card information. You will also need to pay any open invoices manually, online, as prior to you updating your card info, they will have been marked for mail in payment. To access your invoices, simply click the Invoices link at the top of the page once you've logged in. 3. Anyone paying by paypal subscription will need to recreate the subscription by paying the next invoice manually. Paypal records the posting URL when a subscription payment is created, and the old posting URLs are not compatible with our new system. All subscriptions have been canceled to avoid payments that cannot be recorded properly by the new system. There are certain situations where an invoice was generated for hosting or domain renewal in the old system, where the new system has generated a duplicate. We are working on tracking those down and cancelling the duplicates, but if you notice this on your account you are encouraged to report it so we can resolve it for you immediately. All hosting packages and domain names, as well as your invoice and payment history, are available in the new system. Certain addons like the newsletter manager, as well as dedicated servers, are not yet in the new system, but will be soon. We have cleaned out all failed transfers and domains expired over 30 days ago. If you attempted to transfer a domain that failed to complete in our previous system, and you don't see the domain listed in your account in the new system, and you would like to re-attempt to transfer, you are entitled to that transfer free. Please open a support ticket and we'll assist. This new system should be far easier to use, and will provide added benefits such as the ability to open or respond to support tickets via email, and consolidate invoices, so multiple services due on the same day will generate a single invoice rather than mutliples. Easy access control panel links are on the customer home page, the first page you see after logging in, or by clicking "My Account" at the top of the page if you're already logged in. Look for the section of the page labled Control Panel Links. Additionally, we have added control panel links to the menu on the left side of the page, so you have easy access to your site control panel(s) from any page in our system. Please submit a support ticket here if you have any questions.